Platform Support Operator (Level 1)
The future of rail isn’t just about movement, it’s about intelligence, security, and connection. We unite rail expertise with digital innovation to create smarter, safer, and more sustainable transportation solutions. Technology here speaks with purpose: accelerating digitalization, embedding cybersecurity, and shaping the next era of rail.
Behind every breakthrough are people, their talent, creativity, and drive to push boundaries. Together, we’re building confidence, resilience, and a new standard for connected mobility powered by innovation.
This position is for Stadler Digital Labs, a joint venture between Stadler Rail and Critical Software serving as the digital competence center for the Stadler Group.
The Platform Support Operator provides first-line support (Tier 1) to users for the Stadler digital platforms. The role is the primary point of contact for reported incidents and service requests, ensuring timely triage, resolution of routine issues, and structured escalation of complex cases to Level 2.
Check-out the website: https://stadlerdigitallabs.com
Which brings us to you, the person with:
- Degree in Computer Science, Information Technology, or equivalent experience.
- Familiarity with cloud-based platform environments (Microsoft Azure preferred).
- Basic understanding of application monitoring concepts (e.g., reading dashboards in Grafana).
- Good experience with Jira Service Desk or equivalent incident tracking tools.
- Understanding of SLA frameworks and incident severity classification.
- Ability to follow technical troubleshooting guides and playbooks accurately.
- Passionate and driven, curious and willing to share your knowledge, but also learn with others - regardless of their background, tenure or seniority
- Motivated to work as part of a team, where trust and collaboration is essential
- Strong interpersonal and communication skills, in Portuguese and English (spoken and written).
- Customer-oriented attitude with the ability to manage user expectations under pressure.
- Attention to detail when logging and documenting incidents
- Structured and methodical approach to problem-solving.
- Capability to identify recurring issues and flag them to Level 2 for root cause investigation and playbook improvement
What we provide:
- Work that fits your life, not the other way around
- Offices designed to make you feel like you belong
- A team that knows how to work hard, but also how to have fun
- Pay that makes you feel valued, plus performance-based rewards
- Your growth is our priority: training, support, and opportunities!
Plus, Perks with Purpose:
- Private Health Insurance
Because your health and peace of mind matters.
- Employee Assistance Programme
Confidential support for you and your household from mental health to legal or financial advice, we're here for whatever life throws your way.
- Home Office Support
Get what you need to work comfortably from home, without turning your living room into an ergonomic nightmare.
- Extra Holidays
The longer you’re with us, the more you get. Two extra days after your first year, and more as time goes on.
- Extra Parental Leave
Two additional months of fully paid leave for both parents — whether you're welcoming a child by birth or adoption.
- Flex-time
We don’t clock-watch. Work when it makes sense for you, as long as it works for your team and goals.
- Gradual Return to Work Support
Returning after a long break? We’ll help you ease back in with a plan that fits your pace and needs.
- Away From Keyboard - Sabbatical programme
Long-term employees can take time off to explore new ideas, projects or experiences and come back with fresh eyes and stories to tell.