As a Player Support Specialist, you will be a part of our Customer Experience team which responds to millions of active users’ needs on a daily basis. You will manage ongoing support services for our games by responding to all types of player concerns and implementing solutions. We have compact teams that are working very autonomously and closely together. You will partner with other related teams to support our players in the best possible way.
If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!
Here’s what you’ll do
Collect and process incoming player tickets and respond to their needsIdentify opportunities to improve player support standardsBuild meaningful and trustful player relationships thanks to your proactive and results-driven approachActively play our games and have expert level knowledge about themFind and investigate issues, patterns, and trends in player requestsAnalyze and report player behaviors and metrics to product teams regularly based on community feedbackCollaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams
Desired skills and experiences
Proficiency in both written and spoken EnglishUniversity DegreeAn interest in mobile casual games
Areas in which you'll continue to grow
Analytical skills and strategic perspective to recommend solutions that will shape our products and enhance player satisfaction and engagementDaily operations and analysis with very careful attention to the detail
Working at Peak
Fast-paced environment with a tight-knit and collaborative cultureNever-ending learning and development opportunitiesRelevant conferences abroad to stay up to date with the latest industry trendsTeam events and tripsWe support your personal and professional development with challenging projects and regular feedbackFull health benefits
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