PLM Systems Analyst
$140k - $180k USD
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
What You’ll Do
- Provide day-to-day administration and support for Teamcenter, NX, StarCCM+, and related Siemens engineering tools
- Own L1 and L2 PLM support, including user access, troubleshooting, and system configuration issues, with a focus on identifying and reducing recurring problems
- Partner with Siemens and internal IT to resolve escalated issues, track progress, and drive to timely resolutions
- Support system configuration, environment management, and routine maintenance activities
- Document processes, troubleshooting steps, and system updates to build scalable, repeatable workflows
- Support system upgrades, patches, and release cycles, including testing, validation, and user coordination, to ensure minimal disruption to engineering teams
- Work directly with engineers to understand how tools are used, identify gaps and pain points, and propose and implement improvements to increase usability and reliability
- Support and troubleshoot integrations between Teamcenter and other engineering and enterprise systems
- Support onboarding processes for new users, including system access and tool training
What You’ll Bring
- 3–5+ years of experience supporting Siemens PLM or related engineering tools (Teamcenter, NX, StarCCM+, or similar)
- Strong understanding of PLM concepts, CAD/CAE workflows, and engineering toolchains
- Experience providing L1/L2 technical support, including diagnosing system, user, and integration issues
- Hands-on experience with system administration: access control, configuration, upgrades, and environment management in cloud-based systems
- Experience coordinating with vendors (ideally Siemens) for issue resolution
- Excellent problem-solving skills with the ability to troubleshoot across multiple systems and contexts
- Strong communication skills, with the ability to explain technical concepts to engineers and non-technical stakeholders
- Proven ability to collaborate with Engineering, IT, and Operations teams to deliver reliable solutions
- Curiosity, ownership, and a desire to build and maintain high-quality systems that scale with the company’s growth
What Else You Need to Know
The starting cash range for this role is $140,000 - $180,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!