Polish Speaking Customer Service for Social Media Platform - Work In Greece

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives for a leading social media platform, with the added perk of working in Greece! This role is perfect for individuals who are passionate about social media and enjoy helping others navigate their online experience. You will assist users in Polish, providing exceptional support and guidance tailored to their needs.

Key Responsibilities

• Respond to customer inquiries regarding the social media platform via phone, email, and chat in Polish.
• Provide assistance on account management, troubleshooting, and content-related issues.
• Manage user feedback and concerns, escalating complex issues as necessary.
• Educate users about platform features and best practices for optimal usage.
• Document customer interactions accurately in our CRM system for tracking and improvement.
• Collaborate with cross-functional teams to enhance user experience and address platform-related challenges.
• Stay informed about updates and changes to the platform to provide timely and accurate information.

Requirements

• Fluency in Polish (both written and spoken) is essential; proficiency in English is an advantage.
• Experience in customer service, preferably in a technology or social media environment.
• Strong communication and interpersonal skills with a friendly, approachable demeanor.
• Ability to handle multiple inquiries and prioritize effectively in a dynamic setting.
• Problem-solving skills with a commitment to delivering exceptional customer service.
• Familiarity with CRM systems and social media platforms is desirable.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...