Join the vibrant team at Mercier Consultancy as a Portuguese Speaking Customer Service Representative in Greece! This exciting opportunity comes with a fully paid relocation package, making your transition seamless as you embrace a new life in a beautiful country. In this role, you will be the voice of our company, providing outstanding support to our Portuguese-speaking clients.
As a Customer Service Representative, you will be tasked with handling customer inquiries through various channels, delivering timely and effective solutions. Your fluency in Portuguese will play a crucial role in ensuring our clients receive the highest quality service and support.
Responsibilities
- Engage with Portuguese-speaking customers through phone, email, and chat platforms
- Troubleshoot and resolve customer inquiries regarding products and services
- Document all customer interactions using our CRM system
- Work collaboratively with colleagues to address and resolve client issues
- Educate customers about product features and updates
- Gather and report customer feedback to improve service and product offerings
- Attend regular training sessions to enhance product knowledge and service skills
Requirements
- Fluent in Portuguese and English, both written and verbal
- Excellent communication and interpersonal skills
- Prior experience in customer service is advantageous
- Capable of managing multiple tasks in a fast-paced environment
- Detail-oriented with strong problem-solving skills
- Commitment to providing exceptional customer service
- Experience with customer service software is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
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At Mercier Consultancy, we are more than just consultants—we are strategic partners in growth. With a legacy built on excellence, BPO, and corporate expansion, we specialize in helping businesses scale with precision and efficiency.
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