Portuguese Speaking Gaming Community Support Agent

Patrique Mercier Recruitment ES is thrilled to present an exciting opportunity for a Portuguese Speaking Gaming Community Support Agent! If you have a passion for gaming and a knack for customer service, this position might be the perfect fit for you. We are looking for someone to connect with our community of gamers and help provide an exceptional player experience.

In this role, you will support our Portuguese-speaking players by addressing their questions, resolving issues, and encouraging vibrant community interaction. Your fluency in Portuguese will be essential in ensuring players receive the assistance they need in a timely and efficient manner.

Key Responsibilities

• Provide exceptional support to Portuguese-speaking gamers via multiple communication channels (email, chat, forums).
• Engage with the community by monitoring player inquiries and resolving issues effectively.
• Collect feedback from players and collaborate with internal teams to enhance gameplay experiences.
• Assist in organizing community events that promote player interaction and satisfaction.
• Identify trends and report significant issues or concerns to relevant teams.
• Stay informed about the latest gaming trends and community interests to provide relevant support.

Requirements

• Fluency in Portuguese (spoken and written) is essential. Include your nationality and native language in your C.V. and/or Cover Letter.
• A genuine passion for gaming, with familiarity across various gaming platforms.
• Prior experience in customer service or community management is a strong advantage.
• Excellent communication and interpersonal skills.
• Able to work both collaboratively in a team and independently.
• Strong analytical and problem-solving skills with an initiative to support users proactively.
• Comfortable using digital communication tools and technology.
• Willingness to work flexible hours, including weekends when necessary.

Benefits

• ·         Private Health Insurance.
• ·         Training & Development.
• ·         2 Extra Salaries Per Year.
• Fully Paid Training.
• ·         Fully Paid Relocation Package (flight, transfer and 2 weeks hotel).
• ·         Free Greek Lessons, discounts and other perks.