Practice Support Representative

As a Practice Support Representative, you’ll be responsible for ensuring we’re providing our practices and team of RMs an outstanding level of customer service – including resolving queries, providing admin support and helping our network be as successful and productive as they can. Using your customer service focus, you’ll also have a key role in ensuring we’re listening to our network, improving communication and improving the way we do things to provide better service. In addition, you’ll be critical in providing hands-on support for our products and initiatives, and will act as a business champion and expert. 

What You’ll Do:

• Be the first point of contact for practice and Regional Manager queries, resolving issues or coordinating with support teams.
• Deliver real-time and remote training on Practice Management systems and processes.
• Support practices to maintain accurate systems, rosters, websites, online bookings and self-service tools.
• Assist the contact centre with patient and practice queries to ensure a positive experience.
• Provide end-to-end support for Maven / 1300 SMILES products, including follow-ups and compliance.
• Support system setups, projects and technology platforms across practices.
• Help improve processes, document procedures, and keep training resources up to date.

Qualifications

• Proven ability to deliver exceptional customer service
• Strong written and verbal communication skills
• Desire to join a solution focused friendly team
• Demonstrated skills in an administration/support role
• Strong organisational and problem-solving skills, with ability to prioritise and manage multiple tasks and deadlines.
• Experience in the end-to-end management of customer enquiries (taking an enquiry through to a solution)
• Intermediate Microsoft Office skills and strong computer literacy.
• Previous Dental industry and dental software experience highly advantageous.

Additional Information

Why Join Abano?

• Be part of a growing, innovative company leading the dental industry.
• Work within a network of highly skilled professionals across Australia & New Zealand.
• Drive real impact by shaping how we engage with patients and elevate their experience.
• Competitive salary and career growth opportunities.

Ready to make a difference? Apply now!

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.

About the Company

At Abano Healthcare, we’re all about creating smiles - literally! As the largest Dental Support Organisation in Australia and New Zealand, we’re proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist. With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental care to communities across both countries.