Principal Engineer

Location: USA  Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer to design and implement the latest Contact Center as a service Messaging and AI solutions, reporting directly to the Head of Architecture. This role includes working with the LivePerson Core platform team, other architects and senior engineers in the team. As a lead engineer, the engineer will be instrumental in designing  the solutions that resolve some major brand challenges in the area of Voice, various SDk for the platform, LLM based AI solutions, 3rd party integrations etc of LivePerson.    

You Will: Key Responsibilities & Impact

• Design and develop modernized Contact Center as a service Messaging and AI products that push the boundaries of what's possible
• Lead and mentor engineering teams, setting technical direction and best practices
• Partner with architecture team to shape requirements and translate vision into scalable solutions
• Part of SCRUM team(s) for day to day responsibilities.
• Design, implement cloud-native applications that are resilient, scalable, and built for the future
• Integrate and various solutions including Voice applications, platform SDK, LLM based AI solutions and services as required in the Product
• Drive engineering excellence through comprehensive test automation and quality-first delivery

You Have: Required Skills & Qualifications

• Bachelor's or Master's degree in Computer Science, Communications, or related field
• 10+ years building full-stack applications with Java and Node.js (Vue is a plus)
• 5+ years designing and architecting enterprise-grade SaaS Products
• 2+ years building real time voice solution
• 2+ years shipping AI products to production (nice to have)
• Deep experience with cloud platforms, Kubernetes (GCP experience is a plus)
• Experience in Agile methodologies like Scrum
• Experience debugging/testing distributed microservice applications 
• Knowledgeable of technologies such as Kafka, Redis and NoSql
• Experience building RESTful microservices
• Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)
• Proven track record of leading with technical expertise within and across engineering teams.

The salary range for this role will be between $170,000 - $200,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

💰 Financial Security & Growth

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans:  To help you plan for health related expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

👨‍👩‍👧‍👦 Time Away & Family Support

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com