Principal Software Engineer, Customer Experience
Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.
This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.
What you'll do
- Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
- Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
- Through technology, enable step function improvements in developer experience and velocity
- Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
- Empower collaborative environment where best product and technical ideas are nurtured and come to life
- Influence the industry by creating competitive advantages for our customers through their use of our global platform
What we're looking for
- 14+ years of experience building customer centric applications and products
- Experience initiating and driving technical strategy
- Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
- Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
- Strong experience with data-intensive architectures
- Deep understanding of tradeoffs involved in release engineering and other processes
- Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
- Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings
While not required, these are a plus:
- Advanced degree in a technical field such as computer science
- Previous experience working inside innovative, high-growth environments
- Experience creating structure within an environment with high levels of ambiguity
- Experience with leading the development of industry altering infrastructure
- Experience with leveraging AI technology to streamline engineering activities
Our Stack
- Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
- Datastores: MySQL, PostgreSQL, Snowflake
- Cloud: AWS
- Version control: Git & GitHub
- AI Tooling: Copilot on GitHub and Claude Code
- Observability: Datadog
When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.