Process Optimization Specialist
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
Are you tired of seeing high-potential deals slowed down by red tape and outdated workflows? This is your chance to step into a high-influence role where you aren't just following a process—you are the architect of it. Reporting directly to our Senior Director of Deal Management and Operations, you will have the autonomy to dismantle bottlenecks and rebuild the Opportunity to Quote (O2Q) lifecycle for maximum velocity.
This is a fully remote position, allowing you to skip the commute and focus your energy on driving tangible change from the comfort of your home office. You will be the primary change agent in our mission to scale, enjoying the trust and freedom to follow your instincts and make decisions you truly believe in.
What You'll Do:
- Architect Efficiency: Conduct deep-dive analyses of our end-to-end O2Q process to identify and eliminate non-value-added steps that hinder growth.
- Master New Tech: Lead the implementation and optimisation of Salesforce RevCloud, ensuring our team stays at the absolute forefront of sales technology.
- Drive Sales Velocity: Propose and implement system enhancements and policy shifts that allow our Sales teams to move faster and win more often.
- Standardise Excellence: Create the "gold standard" for our operations by documenting future-state processes and SOPs that ensure global consistency.
- Empower the Team: Partner with Sales Enablement to translate complex processes into easy-to-digest playbooks and training modules that the team will actually enjoy using.
- Measure Impact: Define and track key metrics—like cycle time and sales velocity—to provide transparent proof of how your improvements are moving the needle.
This Role Requires:
- Proven Expertise: Substantial experience in Sales Operations or Business Process Improvement, with a deep understanding of the Quote-to-Cash journey.
- A Methodical Mindset: Ability to use process improvement methodologies (such as Lean Six Sigma) to turn complex business workflows into streamlined, measurable results.
- Technical Mastery: Expert-level proficiency with Salesforce; specifically, the ability to leverage RevCloud to streamline work processes.
- Analytical Rigour: The ability to define metrics, analyse data, and interpret trends to inform critical process decisions.
- Exceptional Communication: The skills to influence stakeholders at all levels, driving adoption of new systems and ensuring cross-functional alignment.
Bonus Points:
- You have experience navigating the unique challenges of a Challenger Brand or a rapidly scaling environment.
- You hold advanced certifications in Process Improvement (e.g., Black Belt) or Project Management.
- You have a track record of "stepping up" to lead larger, more complex cross-functional projects than your current remit allows.
Please note that visa sponsorship is not available for this position.
#LI-KM1
The pay range below represents a reasonable estimate of hourly pay for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$33—$41.83 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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