Product Account Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (Your why)

You will uncover, maintain, lead and develop opportunities in some of our existing accounts, while finding new clients to grow our portfolio and reach targets. You will establish supplier agreements for products on customer accounts and manage supplier and procurement processes for allocated accounts.

We are looking for an experienced Product Account Manager, who is confident with business to business sales and most importantly hunting for new opportunities with the strong backing of the Datacom brand in the IT Product Solutions space. You’ll be a superstar in uncovering new opportunities and building long term customer relationships with a customer centric attitude.

What you’ll bring

• Expert product and industry knowledge.
• Product knowledge across major hardware and software vendors.
• An excellent understanding of the business requirements/IT deliverables demanded by the client(s).
• Appreciation of the value/importance of the account.
• Strong understanding of Account Management techniques and disciplines
• Strong financial management practices with a clear understanding of the relationship between costs and overall profitability
• Proven sales ability including outstanding negotiation skills, persuasive ability

Responsibilities

• Ensuring complete customer satisfaction when dealing with their allocated accounts and the organisation.
• Formulating, implementing, and managing strategic business plans regarding client accounts to achieve sales revenue and quota targets.
• Revenue, growth, productivity and profit for the entire portfolio, and facilitating growth and penetration of the customer’s contract.
• Managing negotiations between the organisation, the client and any third-party organisations involved.
• Collaborating with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• Conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.
• Maintaining a level of product training and certifications to support client accounts
• Opportunity Management via Salesforce your Monthly Forecast Commit 

Culture and Benefits  

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.  

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.