Product Lead - Cards & Everyday Banking
Multiple card-related initiatives are underway to support Cards digital journey and acquisition, regulatory requirements, and card network mandates. This role provides hands-on product support and coordination to ensure timely delivery, regulatory compliance, and smooth digital and operational rollouts. While IT execution is managed separately, the Product Analyst will perform essential product-side activities including requirements definition, coordination, documentation, testing support, and business readiness.
Requirements
Key Responsibilities
- Support digital card journey enablement, including workflow design aligned with market requirements, and testing from a Cards Product perspective
- Define detailed product requirements for mobile app card features and digital enablement initiatives
- Support required policy and process changes across digital and physical journeys to scale the business
- Coordinate with IT, Digital, Operations, Compliance, and Network teams to ensure implementation readiness
- Support card process change initiatives through effective cross-functional coordination
- Assist with Jaywan Mono-Badge and Co-Badge initiatives, including digital journey changes, documentation, re-carding support, and customer communication alignment
- Support segment alignment initiatives (Credit Card variants) including system flagging logic and validation
- Assist in resolving BAU issues in coordination with IT and stakeholders
- Provide support for Mastercard regulatory projects, including system changes, testing, and implementation readiness
Key Skills & Experience
- 4–7 years of experience in Cards, Payments, or Digital Banking
- Understanding of credit card products, digital journeys, policies and mobile app enablement
- Experience working with IT and cross-functional teams on product implementation
- Exposure to card networks (Mastercard preferred) and regulatory initiatives
- Experience in requirements documentation, UAT support, and issue tracking
Core Competencies
- Strong coordination and stakeholder management skills
- Detail-oriented with structured execution approach
- Ability to manage multiple initiatives in parallel
- Strong written and verbal communication skills