Product Operations Associate

This position is on-site at our office in Ho Chi Minh City, Vietnam.

About Us

At OptiSigns, we make technology accessible and valuable to everyone, including non-technical users. Our mission is to build beautiful, intuitive B2B SaaS tools that help organizations connect with their customers and employees, driving revenue growth and operational efficiency. Headquartered in Houston, TX, with an expanding team in Ho Chi Minh City, we're scaling fast and looking for passionate people to grow with us.

About the Role

This role is where real product improvement begins, and it sits within our Customer Success department. As a Product Operations Associate, you work at the intersection of users and the product: you learn how OptiSigns is used in the real world, step in live to unblock users when needed, and turn recurring feedback into better workflows, stronger onboarding, clearer guidance, and product improvements that scale. You bring a product owner mindset, moving fast, owning outcomes, and making success repeatable.

What You Will Do

• Guide customers from day one to confident daily use: Define practical workflows and lead live onboarding so customers learn the right setup for their use case, not just features.
• Unblock and move fast when it matters: When messages are not enough, jump on Zoom, Google Meet, or calls to troubleshoot live and keep customers progressing.
• Turn daily issues into product insight: Look across tickets, calls, Slack, and Discord to spot patterns and explain what users struggle with, what they expect, and what needs to improve.
• Create clarity for engineering and product: Write clear, well-structured issue summaries with context and impact so fixes can happen faster.
• Level up the team through continuous improvement: Use downtime to test new features, verify fixes, explore new products, devices, and workflows, and upgrade docs/templates so onboarding and troubleshooting get faster over time.

Requirements

Who Will Do Well in This Role

• Fresh graduate to 2 years of customer-facing experience
• Naturally curious, enjoys learning how products, systems, and workflows actually work
• Enjoys solving real-world problems and seeing visible impact quickly
• Takes ownership, stays proactive
• Thinks outside the box and uses AI tools wisely to explore faster, work smarter, and solve problems better
• Communicates clearly, stays organized, and prioritizes outcomes over activity
• English level: TOEIC 750+ or equivalent

Benefits

Why Join AlphaSphere

• 13th month and productivity bonus
• Shift allowance and salary review every 6 months
• Structured onboarding, continuous training, and career development
• English training programs and opportunity for overseas training
• Healthcare and 24/24 personal accident insurance
• Modern office with free snacks, drinks, parking, and sport clubs
• Yearly outing
• Monday to Friday with flexible working hours