Product Owner (Biller)

Product Owner – Biller Experience

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.  

Job Details

The Product Owner will lead one dedicated scrum team responsible for advancing InvoiceCloud’s biller experience capabilities. This includes delivering new features focused on AI-driven workflows to improve user efficiency, enhanced reporting capabilities, next generation portal experience, self-serve capabilities to reduce support dependencies, and billing process management.

The PO will own their team backlog, drive iterative execution, and closely monitor product performance to ensure that shipped work delivers measurable customer and business value, while partnering closely with the Product Manager to maintain tight alignment with broader product strategy.

Key Responsibilities

Backlog Ownership & Prioritization

• Maintain a clear, outcome-aligned backlog for the scrum team, ensuring each item is well-defined, technically feasible, and tied to a specific customer or business problem.
• Translate customer needs, stakeholder input, and data insights into user stories and acceptance criteria.
• Maintain forward-looking backlog readiness by ensuring at least three sprints of well-groomed, prioritized work are consistently prepared, enabling the team to plan ahead without interruption.
• Make day-to-day decisions that unblock engineering and maintain delivery velocity.
• Ensure the team always understands the “why” behind priorities and how work contributes to communication quality and operational efficiency.

Execution & Delivery

• Lead sprint planning, backlog refinement, and sprint reviews with precision and preparation.
• Ensure shipped features meet acceptance criteria, quality standards, and intended use cases.
• Partner closely with engineering and UX to deliver incremental improvements rather than large, risky releases.

Experimentation & Analytics

• Monitor released features, track key performance indicators, and drive corrective actions when results fall short.
• Use product analytics, behavioral data, and qualitative input to identify opportunities and measure the effectiveness of enhancements made to the biller experience.

Customer & Workflow Understanding

• Develop deep understanding of the biller’s daily workflows, jobs-to-be-done, and general preferences and tendencies. customer communication workflows, pain points, and usage patterns.
• Represent the customers’ needs during product discussions and decision-making.
• Participate in customer interviews, usability sessions, and frontline team conversations to stay grounded in real-world experience.

Cross-Functional Collaboration

• Work with business stakeholders, engineering, design, data, and support teams to ensure strong alignment and smooth execution.
• Partner with the Product Manager to ensure the roadmap, vision, and team-level priorities remain tightly connected.
• Collaborate with operations and enablement teams to support adoption and rollout of new biller experience capabilities.

Requirements

Education

• BA/BS degree required; technical, business, or quantitative fields preferred.

Experience

• Total Exp – 8-10 Years out of that -3–5 years as a Product Owner, Business Analyst, or related product role in a SaaS environment.
• Hands-on experience with Agile/Scrum teams; CSPO or similar certification preferred.
• Experience with B2B user experience platforms related domains is a plus.

Skills

• Strong backlog management and sprint execution skills; deeply familiar with Agile/Scrum team operation.
• Proven ability to articulate customer problems, define user stories, and translate requirements into actionable work.
• Analytical thinker who uses data to justify priorities and evaluate the impact of shipped features.
• Clear communicator with the discipline to document decisions, acceptance criteria, and changes precisely.
• Technical curiosity and the ability to understand system behavior, constraints, and trade-offs without needing to code.
• Strong attention to detail and a habit of ensuring features meet expected outcomes—not just delivery dates.