Product Owner – Customer Communication (Payer)
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Product Owner – Customer Communication
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.
Job Details
The Product Owner will lead one dedicated scrum team responsible for advancing InvoiceCloud’s customer communication capabilities. This includes delivering new features focusing on mobile & multi-lingual scenarios, enhancing the efficiency and usability of existing email and texting capabilities, and introducing AI-driven improvements that elevate the communication experience for customers.
The PO will own their team backlog, drive iterative execution, and closely monitor product performance to ensure that shipped work delivers measurable customer and business value, while partnering closely with the Product Manager to maintain tight alignment with broader product strategy.
Key Responsibilities
Backlog Ownership & Prioritization
- Maintain a clear, outcome-aligned backlog for the scrum team, ensuring each item is well-defined, technically feasible, and tied to a specific customer or business problem.
- Translate customer needs, stakeholder input, and data insights into user stories and acceptance criteria.
- Maintain forward-looking backlog readiness by ensuring at least three (3) sprints of well-groomed, prioritized work are consistently prepared, enabling the team to plan ahead without interruption.
- Make day-to-day decisions that unblock engineering and maintain delivery velocity.
- Ensure the team always understands the “why” behind priorities and how work contributes to communication quality and operational efficiency.
Execution & Delivery
- Lead sprint planning, backlog refinement, and sprint reviews with precision and preparation.
- Ensure shipped features meet acceptance criteria, quality standards, and intended use cases.
- Partner closely with engineering and UX to deliver incremental improvements rather than large, risky releases.
Experimentation & Analytics
- Monitor released features, track key performance indicators, and drive corrective actions when results fall short.
- Use product analytics, behavioral data, and qualitative input to understand how customers interact with communication tools.
Customer & Workflow Understanding
- Develop deep understanding of customer communication workflows, pain points, and usage patterns.
- Represent the customers’ needs during product discussions and decision-making.
- Participate in customer interviews, usability sessions, and frontline team conversations to stay grounded in real-world experience.
Cross-Functional Collaboration
- Work with business stakeholders, engineering, design, data, and support teams to ensure strong alignment and smooth execution.
- Partner with the Product Manager to ensure the roadmap, vision, and team-level priorities remain tightly connected.
- Collaborate with operations and enablement teams to support adoption and rollout of new communication capabilities.
Requirements
Education
- BA/BS degree required; technical, business, or quantitative fields preferred.
Experience
- 1–5 years as a Product Owner, Business Analyst, or related product role in a SaaS environment.
- Hands-on experience with Agile/Scrum teams; CSPO or similar certification preferred.
- Experience with communication systems, messaging workflows, or related domains is a plus.
Skills
- Strong backlog management and sprint execution skills; deeply familiar with Agile/Scrum team operation.
- Proven ability to articulate customer problems, define user stories, and translate requirements into actionable work.
- Analytical thinker who uses data to justify priorities and evaluate the impact of shipped features.
- Clear communicator with the discipline to document decisions, acceptance criteria, and changes precisely.
- Technical curiosity and the ability to understand system behavior, constraints, and trade-offs without needing to code.
- Strong attention to detail and a habit of ensuring features meet expected outcomes—not just delivery dates.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
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