Product & Release Manager - B2B SaaS

Introduction:

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Job Summary 

We are looking for a Product Release & Enablement Manager who will be responsible for ensuring Employee Comms product releases successfully land with internal teams and customers. As part of the Employee Comms Product Management team, this role bridges Product Management, Product Marketing, Sales, Customer Success, Support, to drive predictable, high-quality launches and strong post-release adoption.

This role owns release readiness, internal enablement, and launch execution, while partnering closely with Product Managers on roadmap planning and with Product Marketing on external messaging. The focus is not on defining the roadmap, but on ensuring product investments translate into real-world impact, usage, and revenue.

Key Responsibilities 

• Own, develop and execute the end-to-end release process for all quarterly and monthly product releases.
• Establish and maintain clear release readiness criteria for Product, Sales, CS, and Support.
• Act as the central point of coordination between Product Management, Product Marketing and the wider go-to-market teams.
• Lead release planning sessions, readiness reviews, and post-release retrospectives.
• Partner with Product Managers to understand scope, customer value, dependencies, and timing.
• Surface risks, gaps, and tradeoffs early and drive resolution with the appropriate teams.
• Serve as the Product Management team’s owner for release communications.
• Ensure consistent, accurate messaging across internal channels.
• Maintain a single source of truth for release status, scope, and readiness.
• Collect feedback from stakeholders to improve future releases.
• Continuously improve release and enablement processes to support scale.
• Nurture strong relationships with cross-functional stakeholders from Go-to-Market teams (Sales, Customer Success, & Marketing) to ensure deep understanding of their needs, learning objectives and skills gaps is factored into the successful launch of our products.
• Own the enablement of internal teams on new product features and launches working in partnership with Product Marketing & Sales Enablement who will focus on commercial GTM enablement.
• Create and maintain high quality, detailed product documentation and information to support training and customer facing documentation preparation.
• Manage SKU information and creation for the Line of Business

Technical Skills / Competencies 

• 3+ years proven experience with Product Implementation, Release lifecycle management, Enablement, or Customer Success.
• Critical thinking, analysis, troubleshooting, and problem-solving ability.
• Understanding of product development lifecycle preferably in a SaaS environment.
• Prior experience with SaaS a plus.
• Intrinsically motivated learner who takes a hands-on approach with new tools.
• Able to collaborate cross-functionally with a wide variety of roles at a fast pace.

Soft Skills

• Excellent communication (written and oral), analytical, interpersonal, and problem-solving skills.
• Strong communication (written and oral) and teamwork behaviour within a diverse team environment.
• Proven stakeholder management skills.
• Highly organized with strong attention to detail and execution

Why Us? 

• An excellent workplace culture 
• Competitive salary 
• Company performance-related bonus
• Medical insurance 
• Flexible working hours 
• Educational assistance 
• In-house soft skills training 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.

Poppulo is an equal opportunity employer.

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