Product Support Sales Representative Global Grade 10

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.

• Proactively assess, clarify, and validate customer needs on an ongoing basis

• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

• Assist with quotes for parts, service, and equipment management solutions

• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs

• Responsible for Marketing after sales products and services

• Liaison Between Barloworld and Key Customer accounts

• Business Planning and / Budgeting Planning

• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly

• Compile and submit a monthly report with forecasts attached to management

• Discuss machine and undercarriage inspection reports regularly with customers

• Responsible for selling Caterpillar marketing initiatives

• Parts quotations followed up and converted into sales

• Promote part sales through service

• Achievement of Targeted Budget and Effective Expenses Management

• Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Grade 12

• B. Tech Sales/Marketing Diploma or Certificate

• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);

• 5 years Caterpillar experience as an artisan

• Workplace Competencies Business development skills and knowledge

• Sound business communication skills (Managerial and technical report writing critical in role)

• Sound technical knowledge of product brands

• Sound business communication skills

• Basic financial management skills

• PC and Microsoft Office knowledge

• Behavioural Competencies: Relations skills

• Problem solving

• Analysis

• Attention to detail

• Listening

• Influencing and Negotiation