Production Support Engineer
$83k - $91k USD
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are looking for a Production Support Engineer to help own the reliability and operational health of our Ruby on Rails platform. This role is ideal for an early-career software engineer who is eager to learn how large production systems work, enjoys debugging real-world issues, and wants to grow into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling, not a call-center or ticket-routing position. You will work closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, run scripts, and build internal tools that make production issues faster to detect and resolve.
When production load allows, this role will also contribute to application code and internal tooling, with a clear growth path into a broader Software Engineer role.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
Other Job Duties
Travel Requirements
Required Education, Experience, Certifications and Skills
Preferred Qualification
The base salary range for this US-based, full-time, and exempt position is $83,000-91,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.