Professional Services Consultant
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Professional Services Team, GBG Americas
The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth.
The Role
As a Professional Services Consultant at GBG, in the Americas region, you'll support the technical implementation of GBG's identity verification platform for our customers. Working closely with senior team members, you'll help guide customers through their deployments, provide technical support during onboarding, and ensure they're set up for success with our solutions. This is a great opportunity to build your technical consulting skills while working with enterprise customers on critical identity verification projects.
What you will do
- Support technical implementations from kick-off to go-live, assisting with API/SDK integrations under the guidance of senior consultants
- Help customers understand and configure our platform to meet their specific needs, including deployment methods, Capture SDKs, APIs, and low-code solutions
- Create customer-specific documentation and participate in training enablement sessions to help customer teams understand how to use our platform effectively, as needed.
- Assist in discovery and onboarding activities by asking clarifying questions, preparing technical materials, and contributing to workflow design and product configuration
- Own and support the end-to-end onboarding process to ensure successful production launches
- Troubleshoot straightforward technical issues and escalate complex problems to senior team members or appropriate internal teams
- Communicate client feedback to internal teams and participate in initiatives to improve the customer journey
- Salesforce queue case review. Provided tier 1 technical consultation to customers and provide internal support to the Technical Support team, that helps them address customer or product issues.
Requirements
Skills we are looking for
- 2-4 years in customer-facing technical roles such as Technical Support, Customer Success, Implementation, or similar roles
- Basic programming knowledge with familiarity in languages like Python, Java, JavaScript, or C#
- Foundational understanding of SaaS platforms, REST APIs, and SDK integrations
- Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Documentation skills with attention to detail and ability to create clear technical guides
- Organizational skills with ability to manage multiple tasks and customer interactions simultaneously
- Eagerness to learn and grow technical consulting capabilities with a problem-solving mindset
- Professional presence in virtual and in-person customer meetings
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Experience in regulated industries like financial services, healthcare, or telecommunications
- Exposure to identity verification, fraud prevention, or fintech solutions
- Familiarity with KYC/AML compliance concepts
- Experience working with global or distributed teams
- Basic knowledge of cloud platforms (AWS, Azure, GCP) and enterprise security concepts
- Hands‑on experience supporting document verification workflows and biometric identity processes
Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
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