Professional Services Operations Manager
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
About the Role
We’re looking for a Professional Services Operations Manager to own and evolve the operating system of our growing paid services organization.
As delivery complexity increases, reactive processes and manual workflows no longer scale. This role brings structure, financial rigor, and systems thinking to ensure predictable services revenue, margin protection, accurate forecasting, and scalable delivery execution.
This is a hybrid strategic and operational role: approximately half of the time will be focused on hands-on operational management and financial processes, with the remainder focused on scaling systems, automation, and long-term operational design.
Core Responsibilities
1 · Operating Model & Revenue Architecture
Own the end-to-end Services operating model from services scoping through revenue recognition and post-implementation handoff.
- Standardize project intake, contracting, milestones, and billing triggers
- Own month-end close support including revenue reconciliation, accrual validation, delivery reporting, and variance analysis in partnership with Finance
- Manage contract pipeline tracking and ensure data integrity across systems to support reliable forecasting and financial reporting
- Strengthen invoicing accuracy, collections tracking, and contract data governance
- Improve cross-functional handoffs across Sales, Services, Customer Success, Finance, and Implementation Partners
2 · Forecasting and Capacity Tracking
Establish a trusted decision-support layer for Services leadership.
- Build forward-looking forecasting models connecting pipeline, sold work, staffing, delivery hours, and hiring signals
- Define and track core KPIs (utilization, margin, project health, forecast accuracy, time-to-value)
- Establish and run the Services operating cadence: weekly delivery reviews, forecast checkpoints, and quarterly reviews
- Implement early-warning indicators for budget overage and timeline overruns
- Align resource allocation with skill mix, pipeline risk, and margin targets
3 · Systems & Tooling Architecture
Design and optimize scalable Services systems ecosystem
- Align CRM, CPQ, ERP, and Services systems to ensure accurate revenue recognition, invoicing, and reporting
- Define a unified data model to create a single source of truth across performance, capacity, margin, and backlog
- Evaluate and implement tooling enhancements, including AI-driven project health and margin risk insights
What We’re Looking For
- 3-5 years of experience in operations, consulting, or business analytics in a SaaS or implementation-driven environment
- Modeling expertise in Pigment, EPM-style financial planning, or similar tools
- Experience with Salesforce and professional services time-tracking tools preferred
- Strong analytical capability: hands-on forecasting, margin analysis, and capacity modeling
- Proven ability to simplify complex workflows into scalable operating systems
- Clear cross-functional communicator across Sales, Finance, Customer Success, and Delivery
- Comfortable operating in high-growth, high-change environments
What Success Looks Like
- Leadership has real-time visibility into capacity, margin, and forecast accuracy
- Services revenue predictability improves quarter over quarter
- Margin leakage is reduced and scope discipline strengthens
- Administrative burden on delivery teams declines measurably
- Forecast variance narrows and hiring becomes proactive rather than reactive
- Cross-functional handoffs are structured and predictable
- Reporting is trusted, used, and embedded in decision-making
- Processes scale sustainably as delivery volume increases
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
What we offer
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.