Professional Services Specialist
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, and solve on demand issues for them!
What Will You Do❓
- Responsible for the initial product know-how and training.
- Responsible for training requests.
- Responsible for receiving calls on our unified number.
- Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
- Close completed projects after completion.
- Share the customer’s feedback with the Direct Manager on features and/or installation enhancements.
- Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
What Are We Looking For❓
- Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.
- At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.
- Excellent problem-solving skills.
- Must have strong and excellent communication skills both written and oral.
- Fluency in English and Arabic is a must.
- Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.
- Must be flexible to work in a fast-paced and evolving environment.
What We Offer You❗
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.