Is the Program Coordinator, AUS role at Attentive remote?

The Program Coordinator, AUS role at Attentive is an on-site position located in Sydney.

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Program Coordinator, AUS

AttentiveSydney16h ago

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

The Professional Services team is integral to Attentive's Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers' Attentive journey.

As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals.

What You'll Accomplish

Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers

Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI

Develop strong relationships with cross-functional team members and our customers

Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform

Provide creative solutions and execute swiftly keeping the industry's best practices in mind

Translate customer feedback into specific product recommendations

Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers

Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

You have 1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role

Prior experience with SaaS or E-Commerce platforms preferred

You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)

You are motivated by helping others and derive satisfaction from being part of a team

You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals

You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations

You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively

You are proactive and communicative, never shying away from a quick Slack, Zoom, or phone call

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Program Coordinator, AUS

What You'll Accomplish

Your Expertise

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