Program Manager - Claims Platform Modernisation

This is a senior leadership opportunity to drive one of TAL’s most strategically important technology initiatives, the delivery of a new cloud‑based claims platform and the end‑to‑end migration of existing claims from a legacy on‑premise environment. The role plays a critical part in shaping the future of TAL’s claims capability, enabling simpler, more consistent experiences for customers, partners and internal teams.

As Program Manager, you will lead large, cross‑functional teams across a complex, multi‑year transformation, from initial platform deployment through to full portfolio migration. You will balance strategic planning with hands‑on delivery, working closely with senior stakeholders and vendors to ensure outcomes are achieved within a highly regulated insurance environment. The ideal candidate brings deep experience in enterprise platform delivery, strong commercial acumen, and the credibility to influence at all levels of the organisation.

In this role you will:

• Define and own the end-to-end program structure, governance framework, and delivery roadmap for the Claims platform modernisation initiative, spanning initial deployment through to full portfolio migration.
• Establish program controls including scope management, risk and issue registers, dependency tracking, budget management, and executive reporting cadences.
• Lead the planning, mobilisation, and delivery of the initial Cloud deployment, coordinating internal teams, the primary vendor, and any supporting system integrators.
• Oversee solution design and integration architecture to ensure the new Cloud platform connects seamlessly with TAL's broader technology ecosystem, including policy administration, data and analytics, digital portals, and third-party service providers.
• Design and execute a structured migration strategy to transition all existing claims portfolios to the new Cloud instance.
• Work closely with TAL’s Procurement team and Claims Head of Technology to manage the commercial and delivery relationship with Claims platform vendor, holding them accountable to contractual obligations, delivery quality, and support commitments.
• Lead and develop a multi-disciplinary program team including engineers, business analysts, solution architects, project managers, and change leads — combining direct reports with matrix-managed resources.

Qualifications

• Degree in Information Technology, Business, Engineering, or a related discipline (or equivalent experience).
• PMP, PRINCE2, MSP, or equivalent program management certification preferred.
• Agile or SAFe certification advantageous.
• 10+ years of experience in technology program or project management, with at least 5 years leading large-scale, multi-year enterprise platform programs ($10M+ in scale).
• Demonstrated experience delivering complex system implementations or migrations in a financial services or insurance environment — life insurance experience highly regarded.
• Prior hands-on experience with the FINEOS platform (Claims, Policy, or Billing) is strongly preferred; experience with Cloud or SaaS-based insurance platforms will be highly regarded.
• Sound understanding of Australian life insurance regulatory obligations, including APRA CPS 230, Privacy Act 1988, and the Life Insurance Code of Practice, as they apply to technology and claims operations.
• Proficient in both Agile and Waterfall delivery methodologies, with the ability to blend approaches pragmatically based on context.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.