Program Manager, Ecosystem
$120k - $150k USD
Profound is on a mission to help companies understand and control their AI presence. As our Program Manager (Ecosystem), you will be the operational force behind Profound’s ecosystem initiatives, spanning education programs, agency partnerships, and community events. You will ensure these programs run smoothly, stay aligned, and scale as demand grows.
What you’ll do
Own the day-to-day operations of Profound’s education programs, keeping timelines, milestones, and deliverables on track
Drive program infrastructure, including enrollment, communications, tracking, feedback collection, and internal routing
Coordinate onboarding, enablement, and ongoing support for agency partners
Manage partner communications, scheduling, and resource distribution
Support the planning and execution of community events, virtual and in person, including logistics, communications, and follow-up
Help build and maintain community touchpoints that keep customers and partners engaged between major moments
Track participation, engagement, and outcomes across education, partnerships, and events to ensure programs are effective and improving
Synthesize feedback, questions, and learnings from across the ecosystem into clear takeaways for internal teams
Partner with Product to surface issues and insights that emerge through education, partnerships, and events
Improve and document processes so ecosystem programs can scale without breaking
Who you are
1 to 3 years of experience in operations, program management, customer success, consulting, product operations, or a similarly fast-paced environment
Exceptionally organized, detail-oriented, and reliable, you love timelines, checklists, and clean systems
Strong communicator who can coordinate across teams and keep stakeholders aligned
Comfortable juggling multiple projects and priorities at once
Low ego, high ownership, you take pride in doing whatever needs to get done
Thrive in ambiguity and enjoy building structure where none exists
Interested in startups, education, and learning how customers use products in the real world
Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $120,000 to $150,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.