Program Manager : Risk and Collection
About the Team
Would you like to be part of creating a unicorn within a unicorn? Solve some of the biggest challenges facing the financial inclusion of Bharat? Well, then here’s your chance! Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. You’ve heard Vidit talking about financial services and how bullish our leadership team is. Our vision is to build financial services for Meesho, becoming our key growth and revenue driver. And you will be at the center of this journey, building and scaling the user lending business and serving millions of Meesho users.
About the Role
This is a high ownership- Higher impact strategy role and not just a program management role! It sits within the D.A.R.C ( DS, Analytics, Risk and Collections ) team in FS. You will get to wear multiple hats such as problem solving, strategy, growth and execution. In addition to the D.A.R.C team, you will also work closely with other cross functional teams Product, Technology, Demand, Supply and our lending partners.
What you will do
-
Work directly with the Head of Risk to maintain a unified view of all ongoing initiatives, across the FS vertical spanning Risk strategy, Fraud strategy, Risk Analytics, Collection OPS and Collection analytics and Data Science.
-
Be the brain behind new strategies - Create, track and improve multiple input metrics and the core metrics across risk and collections.
-
Create and review project plans for completeness with well-defined tasks, timeline dependencies and owner, track ETAs and flag delays early, and ensure the teams are on track.
-
Evaluate External and Internal data sources which can help in driving better Risk decisions or post loan recoveries.
-
Executive communication: Write exec-level documents and present results and findings to senior management.
What you will need
-
3-6 years of work experience in driving OPS, strategy or risk with an experience of financial products (preferably personal loans)
-
Ability to think structurally and turn complex problems into projects and further break down into actionable plans.
-
Ability to independently drive problem statements and impact with limited instructions. Understand customer’s psychology cum needs and come up with right interventions to drive Repayments.
-
High ownership and hunger with an Inquisitive mindset to learn and improve with continuous problem solving.
-
Execution experience, demonstrated examples of delivering high impact projects
-
Proficiency in GSheet. GDocs, including creating dashboards, and reports. Appreciation for digital/analytics led product Risk and Collection strategies.
-
First principles based critical thinking and data-led approach to problem-solving
-
Strong stakeholder management and communication skills ability to work in a VUCA environment
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.
Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.
We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.
Know more about Meesho here : https://www.meesho.io/