Program Support Analyst (2917) – Family and Children’s Services (FCS) Human Services Agency (HSA) (160004)

This Program Support Analyst position with the Family & Children's Services (FCS) Division of the HSA performs highly complex administrative duties and is responsible for assistance and supervision of high-level administrative activities in the assigned program.  Incumbents coordinate assigned functions and activities of the program and projects within FCS and provide highly responsible administrative staff assistance to the executive staff.

Incumbents receive guidance and instruction on general program objectives, program regulations and interpretive guidelines and only occasional instruction or assistance when new or unusual situations arise and conduct studies and develop recommendations on systems, methods, procedures, and general administrative questions, and are expected to exercise considerable independent judgment in carrying out work assignments.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; may include additional duties as assigned.

• Negotiates, implements, and oversees contract agreements, including contract budget transactions, and interfaces with contracted community-based organizations and other City agencies.
• Conducts specific, comprehensive analyses, such as conducting surveys and performing research and statistical analyses, of a wide range of policies involving organization, procedures, and services to families and children.
• Reviews, interprets, and implements best practices, policies, and procedures related to service provision, contracts, and budget.
• Participates in on-going workgroups and committees, both internally and externally.
• Develops written reports and presentations using qualitative and quantitative data to share program outcomes with the FCS staff and other City agencies.
• Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
• Directs, oversees, and participates in the development of the assigned work plan, work activities, projects, and programs.
• Monitors workflow and reviews and evaluates work products, methods and procedures for the FCS Division.
• Reviews and analyzes quarterly data to assess contract compliance and communicates service outcomes to program staff and management.
• Researches and assists with development of expenditure information, outcomes, and other data supporting budget recommendations, in collaboration with program, contract, and fiscal staff.
• Provides technical and administrative assistance to the assigned management staff.
• Acts as representative of the assigned division for internal and external meetings, committees, and commissions.
• Perform other duties as assigned and approved by the FCS Program Director.

Qualifications

Education

A baccalaureate degree from an accredited college or university.

Experience

Family and Children's Services Specialty

Three (3) years of professional experience as a social service case manager of which two (2) years are in the field of child welfare or in the provision of child welfare-related services.  This experience includes responsibilities for functions such as policy evaluation and management, program development and administration, case review and contract administration.

Substitution

• Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).
• Substitution for Experience: Possession of a master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

License and Certification

Positions may require possession of a valid California Driver’s License

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience and/or Education

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, or disqualification or may lead to lower scores.

SELECTION PROCEDURE(S)

Supplemental Questionnaire (SQ) Exam: (Weight= 100%)

Candidates who meet the Minimum Qualifications will be invited to complete the SQ Examination; this exam is designed to measure the following competencies, which may include, but are not limited to:

• Critical Thinking
• Attention to Detail
• Analyzing & Interpreting Data
• Displaying Ownership & Accountability
• Fact Finding
• Delivering Results

Applicant scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Evaluation to continue in the selection process.

Applicant exam responses will be vetted, as appropriate, using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Additional Information

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Alan Aguirre, by telephone at (415) 815-1451 or by email at Alan.Aguirre@sfgov.org. Recruitment ID: 160004

 All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.