Specific Responsibilities and Duties:
Customer/Account Servicing
Provides a point of contact for customer regarding all project communications
Provides professional customer interface and client relations throughout project
Is responsible for customer sign-offs, approvals and formal paperwork
Project Planning, Coordination and Management
Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort
Directs, coordinates and manages task assignments and completion for entire internal team
Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer's goals
Reviews project site, plans and product specifications
Assists in developing budgets, quotations and presentations and making the presentation to customer
Provides technical consultation to customer and customer's team
Provides a point of contact for, and coordinates with, client and all third party firms (broker, owner representatives, A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, movers, etc.)
Project Administration
Maintains detailed project documentation, including documentation of key project decisions and customer project requests and revisions
Provides timely, formal written communications throughout project to client and internal team members (This also includes formal weekly status reports)
Manages accurate and detailed record keeping, including all sign-offs, approvals, and key decision records, etc.
Project Implementation
Order Management
Installation Planning
Installation Coordination & Supervision
Punch List/Installation Close-Out
Contract Furniture/Technical Skills