Project Manager

About Us 

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world. 

Your Mission

As a Project Manager at Hawk, you will play a central role in delivering successful customer projects across our AML and fraud prevention platform. You will ensure every project is structured, well governed, and driven to a timely and successful go live, managing internal and external resource.

You will manage complex, multi stakeholder delivery programmes for banks, payment providers, and large financial institutions, ensuring predictable execution and strong commercial control. This role is key to ensuring customer success, operational excellence, and sustainable growth across Hawk’s customer portfolio.

Responsibilities:

Project Leadership and Delivery

• Lead large scale enterprise delivery projects from kick off to go live, ensuring clear structure, governance, and accountability

• Build and maintain detailed project plans with defined scope, milestones, deliverables, and owners

• Drive regular project reviews and executive status meetings with customer and internal stakeholders

• Proactively identify risks, dependencies, and blockers, ensuring they are escalated and resolved quickly

• Guarantee projects are delivered on time, in scope, and within agreed budget and commercial terms

Customer Engagement and Communication

• Serve as the main point of coordination for enterprise customers during delivery

• Establish clear communication channels with senior customer stakeholders

• Set expectations on timelines, responsibilities, and success metrics

• Prepare structured progress reports, steering committee packs, and post project reviews

• Build trusted relationships that reinforce Hawk’s reputation as a reliable, enterprise grade partner

Commercial Ownership and Financial Management

• Own project commercials in partnership with Finance and Customer Success, including budget control, invoicing, and margin tracking

• Ensure change requests, additional work, and out of scope items are identified and commercially managed

• Support the creation and management of Statements of Work (SOWs) and project estimates

• Maintain accurate tracking of time, costs, and resource utilisation to protect project profitability

• Provide commercial transparency to leadership through structured reporting and forecasting

Internal Coordination and Continuous Improvement

• Collaborate closely with Implementation Consultants to ensure high quality technical delivery

• Coordinate across Engineering, Product, and Customer Success for dependency alignment

• Support post launch handover to Customer Success with clear documentation and knowledge transfer

• Contribute to the continuous improvement of Hawk’s delivery frameworks, playbooks, and PMO standards

• Share lessons learned and best practices across the delivery organisation

Travel

• Willingness to travel approximately 20% of the time for key customer meetings, workshops, and project milestones

Your Profile:

• 5+ years of experience managing enterprise customer delivery projects within a technology or B2B SaaS environment, ideally within the financial crime space

• Proven ability to lead complex, multi stakeholder projects involving financial institutions or regulated industries

• Strong commercial acumen with experience managing project budgets, forecasts, and profitability

• Excellent communication, presentation, and stakeholder management skills at executive level

• Highly organised, with the ability to structure large programmes and balance multiple priorities

• Strong understanding of project governance, risk management, and delivery methodologies

• Prior experience in AML, fraud prevention, or compliance technology is a strong advantage

• Familiarity with enterprise software implementation lifecycles and integrations
  PMP, Prince2, or similar certification is beneficial but not essential