ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
Responsibilities
Own and evolve internal processes related to transactional monitoring, metrics, and escalation.
Align cross-functional teams around common operational signals, thresholds, and decision-making frameworks.
Drive clarity around ownership, responsibilities, and escalation paths across teams.
Ensure that transactional metrics and alerts support timely and effective operational decisions.
Coordinate cross-team response during payment-related incidents and support post-incident reviews.
Establish and maintain governance practices for operational decision-making and risk management.
Ensure internal processes are documented, repeatable, and scalable.
Support the adoption and integration of data observability and analytics platforms from a process and governance perspective.
Experience and qualifications
5+ years of experience as a Project Manager, Program Manager, or Process Manager.
Experience in fintech, payments, or similar high-volume transactional environments is preferred.
Proven experience leading cross-functional initiatives across technical and non-technical teams.
Strong understanding of operational risk, metrics, and escalation processes.
Ability to operate effectively in ambiguous environments and drive alignment across stakeholders.
Excellent communication and documentation skills.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.