Project Manager (Research and Operations)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

We’re excited to be supporting our client, a leading technology company. We are looking for a rigorous, organised Project Manager to run our research operations. You are the operational backbone of our insights function. Your primary focus is to ensure research efforts run on time and on budget. You will manage our research agency partners, enforce timelines, and collaborate with the Technical PM to ensure our data is organised and accessible via our internal systems. Occasionally, you will step in to program manage complex, multi-market campaigns, ensuring that the many moving parts of our strategy stay aligned and on track. You bring rigour, structure, and clarity to a fast-moving environment. 

Role: 

• Research Agency Management: Serve as the primary lead for our clients' research vendors, overseeing the execution of studies, managing complex budgets, and ensuring the high-quality delivery of insights.
• Operational Architecture: Define, document, and enforce SOPs—creating the intake forms, project trackers, and decision frameworks to streamline ops. 
• Complex Project Management: Lead the program management for large-scale, cross-functional campaigns, coordinating timelines across Policy, Comms, and Marketing to ensure a unified launch.
• Data Operations: Partner with the Technical PM to build, populate, and maintain a claims/proof points database. While they handle the build, you handle the taxonomy, data entry, and verification of claims.

You:

• BA/BS degree or equivalent experience

• 5+ years of experience in Project Management, preferably within a Market Research, Agency, or Operations context.
• Proven ability to manage external vendors, budgets, and complex timelines.
• Ability to manage complex, multi-stakeholder programs or campaigns across multiple regions.
• Strong organisational skills—you are a "finisher" who ensures no detail is missed in the delivery process.
• Collaborative mindset—ability to work cross-functionally with technical and creative teams to get projects over the line. 
• Expert proficiency in Project Management systems (e.g., Asana, Jira, Monday.com) and experience designing intake/triage workflows for marketing teams.
• Strong understanding of market research methodologies (Qualitative/Quantitative) to effectively scope projects and hold vendors accountable.

• Exceptional verbal and written English communication and presentation skills. 

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.