PS Operations Analyst I
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Professional Services Operations Analyst plays a key role in ensuring operational excellence within OpenGov’s Professional Services organization, with a primary focus on resource management, data-driven decision-making, and delivery optimization.
This role supports the business by managing staffing and capacity planning processes, maintaining accurate data within Professional Services systems, and providing actionable insights that enhance project delivery efficiency. Working cross-functionally with project managers, program leaders, finance, and people operations, the Operations Analyst helps align the right resources to the right projects at the right time.
Ideal candidates are detail-oriented, analytically minded, and eager to drive process improvements that make a measurable impact on the team’s performance and customer outcomes.
Responsibilities:
Support resource management and staffing operations across Professional Services by maintaining accurate capacity, availability, and project allocation data.
Partner with Project and Program Managers to forecast upcoming demand and identify potential resource constraints or staffing gaps.
Monitor and report on key metrics, including utilization, billable capacity, staffing efficiency, and delivery throughput.
Maintain data integrity and reporting accuracy within Professional Services Automation (PSA) tools and related systems.
Develop and distribute weekly and monthly dashboards summarizing team utilization, pipeline readiness, and resourcing trends.
Collaborate with Professional Services to align staffing and hiring plans with forecasted delivery needs.
Assist in process development and improvement, ensuring consistency and scalability in resource planning practices.
Support business reviews by preparing performance analyses, slide decks, and operational summaries for leadership.
Act as a trusted operational partner to delivery leaders, helping to translate data insights into practical recommendations.
Contribute to broader professional services operations initiatives, such as forecasting accuracy, delivery efficiency, and process automation.
Requirements and Preferred Experience:
Required:
Bachelor’s degree in Business, Operations, Data Analytics, or a related field.
2–4 years of experience in operations, business analysis, or project coordination (preferably within SaaS, consulting, or professional services).
Strong analytical skills with demonstrated ability to interpret and communicate data insights.
Resource forecasting and skills matching
Proficiency with Excel or Google Sheets (pivot tables, formulas, visualizations) and familiarity with BI/reporting tools (e.g., Tableau, Power BI, Looker).
Excellent organizational, communication, and time management skills.
Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment.
Preferred:
Experience supporting resource or capacity management processes within a professional services or consulting organization.
Familiarity with project management, resourcing and PSA tools (e.g., Salesforce, Rocketlane, Financialforce).
Understanding of SaaS delivery models, professional services operations, and utilization management.
Experience with forecasting, workforce planning, or delivery operations analytics.
Interest in pursuing project management or operations certifications (CAPM, PMP, Prince2 or similar).
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches.