Quality Assurance Operations Team Leader

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

Qualifications

• Male/Female

• Age max. 35 years old

• Bachelor degree any major

• Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech

• Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill