Quality Control Field Technician - Lancaster, CA
Location: In-Field: Lancaster, CA.
Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations may be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $27 to $30 USD per hour
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Quality Control Field Technician is responsible for inspecting and evaluating field installations and service work to ensure compliance with company standards, industry regulations, and customer expectations. This role involves conducting thorough quality checks on completed work orders, identifying discrepancies, and providing feedback to field teams to improve service delivery. The Quality Control Field Technician works closely with field technicians, dispatch, and management to maintain high levels of service quality and efficiency. This position requires strong attention to detail, technical knowledge of installation processes, and the ability to document and report findings accurately. The ideal candidate is proactive, communicates effectively, and ensures that all field operations meet established quality benchmarks.
Requirements
Qualifications and Experience:
• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• High School Diploma or GED or equivalent is required
• A valid California driver's license, subject to successful verification through a DMV check, is mandatory
• Prior experience in quality control, inspection, or auditing of fieldwork is preferred
• Strong understanding of installation processes, equipment, and materials, particularly in fiber optics, cabling, or telecommunications infrastructure
• Ability to read and interpret work orders, technical diagrams, and blueprints
• Ability to work outdoors in various weather conditions, perform physical tasks such as climbing ladders, bending, and lifting equipment
• Comfortable with traveling to job sites for inspections
• Familiarity with industry standards, safety regulations, and compliance requirements for fieldwork, installations, and equipment handling
• Experience using field service software and tools for documenting work, quality control inspections, and reporting
Proficiency with smartphones, tablets, and other handheld devices for on-site data entry and communication
• Certifications in areas such as fiber optics (FOA), telecommunications (BICSI), or safety (OSHA) are advantageous but not required
• Understanding of Fiber Optic Networks, Basic Telecom, and Video required
• Fundamental knowledge of Apple IPAD
• In-depth understanding of GO95 and GO128 Standards
• 2-4 years' experience in fiber optic home installations or related field
• Ability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable
Skills:
• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones
Essential Duties and Responsibilities:
Quality Control Inspections
• Conduct thorough inspections of telecom installations, equipment, and infrastructure to ensure compliance with industry standards, safety regulations, and company guidelines
• Performs underground constructions quality assurance
• Completes installation quality control checks on business and enterprise customers
• Performs drop/redrop fiber optic line to client premises
Compliance Assurance:
• Ensures that all telecom installations and services comply with relevant regulations, specifications, and customer requirements
Troubleshooting:
• Collaborates with field technicians and other teams to troubleshoot and resolve quality-related issues promptly
• Performs repairs and completes works during the QC process
Testing and Analysis
• Performs various tests, measurements, and analyses to assess the performance and functionality of telecom systems and components
Defect Identification:
• Identifies and document any quality control infractions, deficiencies, or deviations from established standards during inspections
Reporting:
• Prepares comprehensive and accurate reports on quality control findings, including detailed descriptions of identified issues and recommended corrective actions
Document Management:
• Maintains organized and up-to-date records of inspections, test results, and quality control reports
• Prepares and submits daily quality control reports
• Reads and reviews work orders to ensure processes are followed
• Writes and maintains reporting
• Maintains and writes SOP’s relevant to job roll
• Utilizes CRM for support tickets and trouble ticket resolution
Training and Coaching:
• Provides training and coaching to field technicians and other relevant personnel on quality control procedures, best practices, and adherence to standards
Continuous Improvement:
• Contributes to process improvement initiatives, suggesting enhancements to enhance overall service quality and efficiency
Customer Interaction:
• Interact with customers, addressing any quality-related inquiries, and ensuring their satisfaction with the telecom services provided
Equipment Operations and Site Maintenance:
• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders-Aerial ONLY
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
o Bucket Truck: 350-pound manufacturers maximum load capacity
o Ladders: 300-pound manufacturers maximum load capacity
Vehicle Maintenance and Travel:
• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Equipment Calibration:
• Operates and ensure that testing equipment is properly calibrated and maintained for accurate and reliable quality control assessments
Collaboration:
• Collaborates with cross-functional teams, including engineering, operations, and customer support, to facilitate effective communication and resolution of quality-related issues
• Provides coaching and training for employees regarding failed quality control infractions
• Obtains information about locations and assigned tasks through dispatch software and/or communication with personnel
• Assists field operations with trouble tickets, drops or installations when needed
Industry Awareness:
• Stays updated on industry trends, technologies, and best practices related to telecom quality control to enhance knowledge and expertise
Safety Protocols:
• Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment
Additional duties as required.
Benefits
Why Join Our Team:
- Join a tight-knit crew—no faceless corporation vibes here
- Growth potential: promotions and new challenges are part of our DNA
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
- A culture built on integrity, mutual respect, and a shared purpose
Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.