Quality Manager
$120k - $160k USD
About the Positions
We’re seeking Quality Managers at various levels to support large, heavy-civil infrastructure programs—including highways, roads, bridges, transit (including rail and bus), and airport projects delivered through both traditional and alternative methods. These positions will oversee program or project level quality practices including:
- quality management (overarching framework and approach to quality),
- quality assurance (oversight of design and delivery processes and procedures),
- quality control (verification of compliance), and/or
- other activities to ensure adequacy, implementation, and effectiveness).
This posting is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area. We notify our talent pool candidates first whenever we have a project need. This posting targets San Francisco, CA.
Responsibilities may include, but are not limited to, the following:
- Develop, implement, and/or maintain Quality Management Systems in alignment with ISO 9001:2015 standards and our client requirements.
- Establish and manage project-specific QA/QC plans and inspection test plans for design and delivery disciplines.
- Oversee quality inspections, audits, and nonconformance reporting; ensure timely closure of nonconformances and implementation of corrective/preventive actions.
- Coordinate with design teams, contractors, and consultants to resolve quality issues and ensure consistency throughout design, procurement, construction, and commissioning phases.
- Conduct root cause analyses and lead continuous improvement initiatives using Lean Six Sigma, or similar methodologies.
- Provide quality training and mentorship to project teams, subcontractors, and field personnel.
- Lead quality meetings, compile reports, and deliver project quality performance metrics to internal and external stakeholders.
Attributes
- Excellent written and verbal communication and interpersonal skills.
- Excellent multitasking, organizational, and time management skills.
- Collaborative mindset that fosters teamwork, trust, and positive relationships.
- Detail-oriented, observant, logical, tenacious, and investigative.
- Natural curiosity, problem-solving abilities, and a passion for continuous improvement both personally and in work.
- Ability to analyze complex data and/or situations and resolve them using sound professional judgment.
- Confidence in speaking up to address issues and resolve problems.
Minimum Qualifications
- Bachelor’s degree in civil engineering, quality, construction management, or a related field, or an equivalent combination of education and experience.
- 10+ years of professional experience in quality management for large (>$500M), complex, heavy-civil infrastructure projects.
- Experience leading quality assurance audits.
- Expertise with ISO 9001:2015 and industry standard QA/QC practices.
- Experience with construction drawings and codes (e.g., IBC, ASTM, ACI, ASME).
- Proven experience coordinating with a project management team and providing appropriate levels of support, coaching, and influence.
- Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.).
Preferred Qualifications
- Bachelor’s degree in civil engineering, quality, or construction management.
- Active ASQ CQE or CQA certification.
- Active ISO 9001:2015 Lead Auditor certification.
- Active Six Sigma Black or Green Belt certification.
- Experience with large (>$500M), complex, heavy-civil infrastructure projects that include highways, roads, bridges, transit (including rail and bus), and/or airport projects.
- Experience delivering projects through both traditional and alternative methods (e.g., DB, CM/GC, P3).
- Experience in quality roles supporting owners.
- Experience managing, coaching, guiding, and assisting technical and administrative staff.
- Experience with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.
Compensation Details
Expected Salary: $120k-$160k/year ($57-$76/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidate’s level of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law.
Just LOOK at the Benefits We Offer!
- Unlimited flexible time off
- Paid holidays
- Paid parental leave
- Health, dental, and vision insurance
- Flexible spending accounts (healthcare and dependent or elder care)
- Long-term disability insurance
- Short-term disability insurance
- Life insurance and accidental death and dismemberment policy
- 401(k) plan with guaranteed employer contribution
- Formal career planning and development program
- $2,500 annually toward professional development
- Wellness program with monthly wellness stipend
- Company cell phone or cell phone plan reimbursement
- Free personalized meal planning and nutrition support with a registered dietitian
- Free personal financial planning services
- Employee assistance program
- Employee discounts
- Employee referral bonus
Specific plan details and coverage for each benefit noted above will be provided upon offer.
If you wish to be considered for a position where there is not an active job posted, please search for our 'General Application' and apply.
Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Luster does not accept unsolicited resumes from any third-party. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.
Please email hiring@luster.com for accommodations necessary to complete the application process.