Quick Lane Service Advisor - Ford

Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a knack for building relationships and providing top-notch service? Murgado Ford of Chicago, a proud member of the Murgado Automotive Group, is seeking a dedicated and detail-oriented Quick Lane Service Advisor to join our team. This is an exciting opportunity to work in a fast-paced environment where your efforts directly contribute to customer satisfaction and dealership success.

Customer Interaction: Greet customers as they arrive at the Quick Lane, assess their vehicle service needs, and provide them with detailed information on recommended services.

Service Recommendations: Advise customers on necessary maintenance and repair services based on vehicle inspections, manufacturer recommendations, and dealership guidelines.

Scheduling: Efficiently manage and schedule service appointments to optimize workflow and minimize customer wait times.

Communication: Keep customers informed about the status of their vehicle, including any additional work needed, estimated completion times, and associated costs.

Sales: Upsell additional services and products based on customer needs and vehicle condition, ensuring a balance between customer satisfaction and dealership profitability.

Documentation: Accurately document all service work, including parts, labor, and any special instructions, in the dealership’s management system.

Team Collaboration: Work closely with technicians, parts advisors, and other service team members to ensure timely and accurate completion of all service work.

Customer Follow-Up: Conduct follow-up calls with customers to ensure they are satisfied with the service received and encourage repeat business.

Experience: Previous experience as a Service Advisor, Customer Service Representative, or in a similar role within the automotive industry is preferred.

Communication Skills: Strong verbal and written communication skills with the ability to explain technical information in a clear and concise manner.

Customer Service: A genuine commitment to providing excellent customer service and building long-term customer relationships.

Organizational Skills: Ability to manage multiple tasks efficiently and prioritize work in a busy environment.

Sales Ability: Proven ability to upsell products and services while maintaining customer trust and satisfaction.

Technical Knowledge: Basic understanding of automotive maintenance and repair services is a plus.

Computer Skills: Proficiency with dealership management software, Microsoft Office, and other relevant technology.

Driver’s License: A valid driver’s license with a clean driving record is required.

Competitive Compensation: Attractive base salary with opportunities for performance-based bonuses.

Comprehensive Benefits: Health, dental, and vision insurance, 401K plan, and paid time off.

Employee Discounts: Significant discounts on vehicle purchases, services, and parts.

Career Growth: Opportunities for advancement within the dealership and the broader Murgado Automotive Group.

Training and Development: Continuous training programs to enhance your skills and career development.

Supportive Environment: A positive, team-oriented work environment that encourages professional growth.

Reputation: Be part of a trusted brand known for its commitment to quality and customer service.

Innovation: Work with a dealership that embraces the latest automotive technologies and service practices.

Community: Join a company that values its employees and actively contributes to the local community.

If you are ready to take your career to the next level and make a difference in the lives of our customers, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your experience and why you are the ideal candidate for this role.