RCM Account Manager (Primary Care)

The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices.

This is a full-time, exempt position reporting to the Physician RCM Leadership Team.

What You Will Do

 Client Relationship Management:

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively.
• Build and maintain strong relationships with healthcare providers and stakeholders.
• Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
• Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.

Revenue Cycle Performance & Optimization:

• Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
• Identify trends and implement solutions to optimize revenue collection and minimize delays.
• Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
• Address payer issues, reimbursement challenges, and operational bottlenecks.

Operational & Financial Oversight:

• Develop and execute action plans to improve financial outcomes for clients.
• Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices.
• Provide detailed reporting and insights on revenue cycle health.
• Partner with leadership to refine workflows and enhance efficiency.

Issue Resolution & Process Improvement:

• Investigate and resolve client issues related to claims, payments, or system inefficiencies.
• Work cross-functionally with internal teams to drive process improvements.
• Identify automation and technology enhancements to streamline operations.

Qualifications & Skills:

• Experience: 5+ years in revenue cycle management, medical billing, or healthcare account management. Specialty knowledge in Primary Care is required. 
• Education: Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience.
• Technical Skills: Familiarity with RCM software (e.g., NextGen Enterprise, Athena, eClinicalWorks, Waystar), payer portals, Microsoft Suite, and reporting tools.
• Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Knowledge with special programs including but not limited to ACO, CCM, BHI, and APCM. 
• Soft Skills: Excellent communication, problem-solving, and customer service, and presentation skills.
• Analytical Ability: Experience with financial reports, data analysis, and KPI tracking.
• People Oversight: 3+ years’ experience in supervising staff and overseeing workflow functions. 

The salary range for this position is: $65,000 - $95,000. Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.