RCM Behavioral Health Verification of Benefits Manager

We are seeking a highly skilled and detail-oriented Benefits Verification Manager to support VOB operations while providing leadership and administrative support to the team. This role combines VOB expertise, a process oriented and collaborative mindset, along with people management support to drive accuracy, compliance, and productivity in all of ACME’s processes. The ideal candidate will be a leader, mentor, and problem solver, ensuring that the team operates efficiently and effectively while maintaining strong relationships with internal and external stakeholders.

What You Will Do

• Lead and inspire a high-performing benefits team, providing hands-on coaching, mentorship, and development to support both individual growth and departmental success.
• Foster a people-first leadership style that cultivates a culture of accountability, collaboration, and continuous improvement.
• Meet weekly with your team to determine issues, trends and provide coaching opportunities as needed.
• Meet bi-weekly with individuals to check on progress, talk through issues, and make sure employees are meeting expectations.
• Oversee and manage the daily execution of Verifications of Benefits (VOBs), ensuring accuracy, timeliness, and alignment with organizational standards and payer requirements including workload delegation.
• Own and optimize end-to-end workflows for VOB processes, reporting, and internal communications to ensure efficiency and consistency across the department.
• Build and monitor key performance indicators (KPIs), team productivity metrics, and quality assurance measures to ensure operational excellence.
• Collaborate cross-functionally with Accounts Receivable, Billing, Payer Relations, and Utilization Review teams to align benefits strategy with patient access and financial outcomes.
• Act as a strategic problem solver, proactively identifying issues in processes or benefit verifications and driving resolution through thoughtful analysis and team coordination.
• Identify, develop and maintain comprehensive documentation for processes, SOPs, and training materials to support team scalability and consistency.
• Conduct department operations in a manner consistent with the overall organization by implementing and maintaining policies and procedures including process improvements when needed.
• Ensure compliance with all HIPAA and confidentiality regulations in all benefit-related communications and documentation.
• Serve as a subject matter expert in the behavioral health payer landscape, including coverage trends, authorization processes, payer-specific nuances, as well as software management and processes that have been put in place.
• Take on additional projects and tasks as assigned.

What it Takes to Join the Family

• Minimum 3 years of direct experience in Verifications of Benefits (VOB) within behavioral health, healthcare, or a similar high-volume, payer-facing environment.
• Must have at least 3 years of experience in a leadership role, including direct supervision of staff, performance management, and team development.
• Strong leadership skills with a passion for mentoring, coaching, and helping others grow professionally.
• Demonstrated success in building or refining operational workflows, SOPs, and process documentation.
• Highly process-oriented and detail-driven, with the ability to build structure in fast-paced or evolving environments.
• Proven ability to analyze problems and troubleshoot complex issues, both independently and collaboratively.
• Experience managing and reporting on KPIs, productivity metrics, and operational dashboards.
• Comfortable working in a technology-enabled environment (e.g., EHR systems, Salesforce, Excel, Power BI, Google Suite, and payer portals).
• Excellent verbal and written communication skills; able to communicate clearly across departments and with external stakeholders.
• Keen Attention to Detail, Dependable, accountable, and quick learner.
• Ability to function well and thrive in a fast-paced and at times stressful environment.
• Strong understanding of payer requirements, behavioral health benefits, and authorization processes.
• Committed to upholding the highest standards of confidentiality, professionalism, and ethical conduct standards to safeguard patient care information and protect patient rights.
• Prolonged periods of sitting at a desk and working at a computer.

Why Assembly?

• Be part of something special! We are growing both organically and through acquisitions.
• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
• Ongoing training and development programs.
• An environment that values transparency
• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

This is a full-time, salaried, non-exempt position reporting to the VP of Operations. The salary for this role starts at $75,000.