Readvertisement Service Supervisor Field Service Global Grade 10

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators

• Resolve internal customer queries

• Effective control of cost centre expenses and WIP

• Ensure effective communication between team and management

• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)

• Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations

• Ensure outputs of service audits are achieved

• Apply Barloworld Equipment leadership philosophy

• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)

• Competency development of team – one hour training

• On the job supervision – safety of team

• Reporting of team Key Performance Indicators and prospects

• Take ownership and manage all 2.6.1 appointment responsibilities.

• Management of Field Service Vehicle’s in area of responsibilities.

• Ensure CC/SOR compliance.

• Sound knowledge of welding.

Qualification, Experience and Competencies

• Grade 12

• Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience

• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure

• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines

• Well embedded machine specific technical knowledge and skills

• Sound interpersonal and communication skills

• Good technical report writing skills

• Basic business and financial understanding

• Computer literate and good business writing knowledge

• Good and experiences on Caterpillar machine and product knowledge