Regional Customer Service Supervisor *Internal Applicants Only*

Reporting to the Customer Service Manager - Pre Despatch, the Regional Customer Service Supervisor is to develop plans and schedules for projects to improve existing processes. supervise and direct the work of the Customer Service team ensuring we are offering outstanding customer service in a fast-paced working environment.

Fixed term contract for 15 months.

Working hours: Monday to Friday, 08:00-16:30

Key Duties of a Regional Customer Service Supervisor:

• Managing the continuous improvement of processes
• Prepare and distribute team performance reports and seek improvement for downward trends
• Implement and communicate change
• Responsible for planning, organising and directing the completion of specific projects.
• Build and maintain strong lasting relationships internally and externally
• Help to lead, influence and motivate the team, providing a positive attitude throughout
• Explore new avenues of activity and seek opportunities that the company can utilise in a bid to develop and grow
• Manage and control departmental costs
• Support with learning and development needs for both administration and supervisor level
• Engage staff in programs that ensure safe practice in the workplace
• Identify opportunities for succession planning within individuals within the Customer Service Team. 

Qualifications

• Previous Customer service experience.
• Ability to supervise and support a team.
• Able to prioritise work load in order to meet deadlines.
• Works both efficiently and accurately under pressure.
• Negotiating skills – ability to influence and resolve conflict.
• Highly flexible and methodical approach to workload.
• Strong communication skills, able to deliver accurate information.
• Approachable, demonstrate a willingness to support others.
• Ability to build commitment within the team.
• Excellent problem solving skills.
• High level of numeracy, planning and organisational skills.
• Proficient using Microsoft packages
• Extensive knowledge of internal Culina systems such as SAP, SCE, M-Type, WMS 1, TMS and cross dock website.

Additional Information

As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 24 days plus the normal bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!

About the Company

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!