Regional Director of Operations

SCOPE OF THE ROLE:

You will oversee operations across the following accounts:

• Cincinnati Reds – Player Development Complex (Goodyear, AZ)
• Texas Rangers – Player Development Complex  (Surprise, AZ)
• Texas Rangers – MLB Home & Visiting Clubhouse (Arlington, TX)
• Cincinnati Reds – MLB Home Clubhouse (Cincinnati, OH)
• Louisville Bats – AAA Stadium (Louisville, KY)

You will directly lead and develop site-level Executive Chefs and General Managers, and you will be the primary owner of operational performance in the region.

WHAT SUCCESS LOOKS LIKE:

After one strong year in this role:

• Clients trust you and see you as a true partner
• Site leaders are confident, prepared, and accountable
• Operations feel calm, not reactive
• Budgets are met without cutting corners
• Standards are consistent across sites
• You are ahead of the season — not chasing it

KEY RESPONSIBILITIES:

Regional Leadership & Culture

• Lead, coach, and develop Executive Chefs and General Managers across the region
• Set clear expectations and hold teams accountable with fairness and consistency
• Build a culture of ownership, preparation, and professionalism

Operational Excellence

• Ensure consistent execution of food quality, service standards, and client SLAs
• Implement systems that reduce chaos, firefighting, and burnout
• Step in directly when needed to stabilize or elevate operations

Financial Stewardship

• Own regional P&L performance, including labor, COGS, and contribution margin
• Drive efficiencies without compromising hospitality or quality
• Partner with Finance and Operations to forecast and plan proactively

Client & Stakeholder Relationships

• Serve as senior point of contact for key clients
• Build trust through transparency, follow-through, and results
• Navigate high-expectation environments with professionalism and composure

Talent Development & Growth

• Recruit, onboard, and develop high-performing leaders
• Support new account launches, transitions, and seasonal ramp-ups
• Identify and grow internal talent for future leadership roles

This Role Is a Strong Fit If You…

• Have successfully led multi-site foodservice or hospitality operations
• Are comfortable being both strategic and hands-on
• Know how to balance people leadership with financial accountability
• Can lead calmly in high-pressure, high-visibility environments
• Believe standards and empathy are not opposites
• Take ownership instead of waiting for direction

QUALIFICATIONS:

Required Experience

• 5+ years of progressive leadership experience in foodservice or hospitality operations
• Culinary experience
• Proven success leading multi-site or regional teams
• Strong understanding of culinary operations, food safety, and hospitality standards
• Demonstrated financial acumen (labor, COGS, budgeting, forecasting)
• Excellent communication and relationship-building skills
• Willingness to travel frequently and lead in seasonal, fast-moving environments

Additional Strengths

• Bachelor’s degree in Hospitality, Business, or related field
• ServSafe or equivalent food safety certifications
• Spanish-speaking proficiency a plus

WORK SCHEDULE & TRAVEL REQUIREMENTS

This is a full-availability leadership role. The Regional Director must be willing to travel frequently, work non-traditional hours when needed, and step in directly during transitions, seasonal peaks, or leadership gaps.

Travel may include extended stays when required to ensure operational stability and team success.

KITCHFIX TOTAL REWARDS PACKAGE:

• Annual salary, starting at $100,000/year, based on experience
• Travel budget
• Bonus potential: based on company and regional operations hitting financial targets
• Comprehensive benefit package- medical, dental, vision, health savings account, flexible spending accounts
• 401(k) plan
• Monthly cell phone reimbursement
• Paid time off (PTO, Sick Time, Paid Holidays)
• Paid parental leave
• Opportunity to have an impact on KitchFix’s growth

WHY THIS ROLE MATTERS

This position is critical to KitchFix’s reputation, growth, and long-term success in the West Region. The right leader will set the tone, raise the bar, and build teams that others want to emulate.

If you’re an operator who cares deeply about people, standards, and execution — and you want a role where your leadership actually matters — we’d welcome the conversation.