Regional Director, Tennessee
About Diana Health
Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives.
With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!
Role Description
Regional Directors are key leaders at Diana Health, serving in a general management capacity. Core to the role is leading the regional organization (5-7 practices) and owning the large regional P&L. Success requires exceptional leadership, a growth mindset, strong problem solving skills, a positive attitude, sound judgment, and a love for start-up speed and energy. Experience in physician relationship management, multi-site management and team/culture building preferred.
In this role you will:
- Be accountable for the performance of all practices in your region
- Own the P&L of your assigned region, and the associated practice-level P&Ls
- Regularly review financial, operational, and programmatic KPIs and patient and provider survey data
- Ensure strong client + provider satisfaction
- Embody and ensure the entire team embodies our Diana Health culture
- Directly manage and work hand in hand with your region’s Practice Managers and their teams to ensure workflow optimization, operational excellence, delivery of the Diana Health difference in our client experience, and embodiment of our culture
- Identify areas for improvement and engage local practice leadership + Regional Clinical Director to solve site specific performance issues and cross functional leadership to address systemic performance issues
- Engage in the Diana Health service recovery process as assigned
- Have a firm handle on the overall performance of the sites in your region and understand/be able to speak to the improvement story
- Understand the impact of operational performance on hospital and participate in Quarterly Governance Meetings
- Directly manage and work hand in hand with your region’s Community Outreach teams to ensure we hit new client growth targets and have deep and trusted relationships with key community partners
- Partner with your region’s Clinical Director to ensure delivery against clinical outcome metrics
- Directly accountable for physician relationship management and experience in managing hospital partnerships
- Share best practices and collaborate with other Regional Directors
- Support BD activities to drive growth of your region and the company as a whole
- Serve as a player-coach, mentoring members of the broader team and supporting professional development of team members
- Recruit + support development of site Practice Managers
- Work in collaboration with the training and onboarding team to manage on-boarding + ongoing professional development of practice managers
- Foster collaborative learning across Practice Management team
- Serve as a player-coach, mentoring members of the broader team and supporting professional development of team members
- Serve as a Diana Health culture setter - ensuring consistency across practices / teams
We are looking for an entrepreneurial general manager with:
- Demonstrated history of creating and leading high-performing teams
- Passion for women’s health
- Bias towards action and to rolling up sleeves and diving in
- Excellent communication and interpersonal skills
- Relentless drive to continually learn, iterate, and improve
- Problem solving orientation – grounded in data and thoughtful analysis
- Energy for a high growth, fast-moving organization
- While an advanced degree (MBA, MD, MHA, MPH etc.) is not required, it would be helpful
- Experience in healthcare provider operations or managing independent physician groups is required.
Benefits
- Competitive compensation
- Medical, dental & vision plans, with an HSA/FSA option
- 401(k) with employer match
- Paid time off
- Paid parental leave
Diana Health Culture
- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful