Remote E-commerce Support Agent (AI Tools)

Remote E-commerce Support Agent (AI Tools)
Hours 8-4pm EST US

Join a forward-thinking support team working remotely during US hours.
As an AI-Assisted Customer Support Agent, you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e-commerce customers.

Key Responsibilities:

• Approve or refine AI-generated replies

• Handle order, shipping, and return-related tickets

• Flag unusual patterns or trends to internal teams

Requirements:

• 2+ years in customer support (preferably e-commerce)

• Strong written English

• Willingness to work weekends as part of your 5-day schedule