Renewals Specialist
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya is seeking a proactive and results-driven Renewal Manager to manage the end-to-end contract renewal lifecycle. In this role, you will be responsible for driving retention, reducing churn, uncovering growth opportunities and working closely with Account Managers to deliver a seamless customer experience.
Key Responsibilities:
Renewal and Retention Management: Manage the full renewal process for assigned accounts, ensuring high renewal rates and strong customer satisfaction. Identify at-risk accounts early and implement strategies to prevent churn.
Customer Relationship Management: Build and maintain strong relationships with key decision-makers, aligning their needs with Kaseya’s solutions and acting as a trusted advisor during renewal conversations.
Revenue Growth and Expansion: Identify upsell, cross-sell and revival opportunities within your portfolio. Position additional solutions based on customer needs to maximize account value.
Negotiation and Deal Management: Lead contract negotiations while balancing customer retention and company revenue goals. Handle complex scenarios with confidence, problem-solving and clear communication.
Collaboration: Partner with Account Managers and internal teams to align on account strategy, risk management and revenue opportunities. Ensure a coordinated and proactive approach to customer engagement.
CRM and Pipeline Management: Use Salesforce to track renewals, customer interactions and opportunities. Maintain accurate forecasting and documentation throughout the renewal lifecycle.
Process Improvement: Continuously identify opportunities to improve renewal processes, increase efficiency and enhance the customer experience.
Requirements
- Minimum of 2–3 years of experience in renewals, subscription management, or customer retention within a SaaS, technology, or B2B environment
- Demonstrated success in managing the end-to-end renewal lifecycle, including retention, upsell and churn prevention
- Strong negotiation and relationship management skills with a customer-focused approach
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
- Experience using Salesforce or similar CRM tools to manage accounts, track renewals and forecast revenue
- Excellent organizational, analytical, and communication skills
- Proactive, self-motivated and results-oriented with a focus on achieving targets
Why Kaseya?
Join a fast-growing company transforming the IT industry. At Kaseya, you will work with cutting-edge technology, collaborate with a dynamic team and grow your career in a high-impact role focused on customer success and revenue growth.
If you are ready to drive renewals, strengthen customer relationships and grow accounts in a collaborative environment, we want to hear from you.
Compensation:
Base salary will be commensurate with experience within a range of CAD 80,000 to CAD 110,000 , with additional variable compensation tied to performance.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.