Renewals Specialist
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
About the Role:
The Renewals Specialist is at the hub of the renewal lifecycle for our Enterprise and Commercial customers <$20k. They are responsible for driving successful renewals on time and growing our existing customer base. This position is a high velocity role working closely with partners in Customer Success, Sales, Finance, Legal and Business systems to ensure our contracts are accurate, renewals are processed on time and that our customers have a positive experience renewing their subscriptions.
Shift Timing - 6:30 PM - 4:30 AM IST
Your Impact:
- Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems
- Strategize with Account Executives on complex renewal scenarios
- Work to ensure our customers are on the most up to date terms and conditions
- Prepare detailed order forms and quotes based on your expert knowledge of our products, pricing and terms
- Oversee all assigned contract renewals, which includes proactively communicating with customers who are not on auto-renew to ensure timely and accurate execution
- Be able to explain the renewal process, timing, and expectations.
- Maintain data quality of accounts and opportunities in Salesforce, including identification and processing of overages, updating customer contact information and license provisioning
- Resolve past due invoices by communicating with customers on outstanding balances, working with Finance and Customer Success on anticipated payments
- Create, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies
Your Qualifications:
- 2+ years of experience working in a Customer Success or Customer Operations environment. SaaS company preferred
- Comfortable working independently, and with high‐volumes of overlapping activities in multiple tools
- Excellent problem-solving skills including ability to analyze account history and connect historical account activities
- Sound critical thinking skills and understanding of subscription based renewals including knowledge of subscription terms, account consolidation and proration ● Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency
- Experience using a wide range of business programs; direct experience with Salesforce a plus
- Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
- A team player and great collaborator, able to build positive relationships with peers and others within Wrike
- Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders
Why Join Wrike?
- 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Group Medical Insurance (Employees + Dependents)
- Term Life Insurance (Rs 50,00,000)
- Personal Accident Insurance (Rs 50,00,000)
- Monthly Broadband / Internet Reimbursement (INR 1500)
- Hybrid Working Model + Complimentary Lunch & Snacks
- Night shift allowance
Your recruitment buddy will be Tripti Sachan, Senior Recruiter.
#LI-TS1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
