Reservation Specialist Viventura
Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! As the Operations team, our mission is to ensure smooth operations by providing outstanding quality of service and delivering prompt and accurate answer to stakeholders.
As our Peru Tour Operations Specialist, you will be responsible for diverse functions such as reservation management, account manager for current providers, and research for great new partners and experiences!
At Ventura, you will always feel welcome. We have one main mission: to ensure a sense of belonging, value, and opportunity for all vMembers. Together, we want to celebrate the joy and passion for authenticity and adventure.
Ventura TRAVEL was ranked #14 in the list of Germany’s Best Employers 2024 by ZEIT (a leading national newspaper) and Kununu (Germany’s top employer review platform), out of thousands of rated companies.
Read more here (in German).
NOTE: This is a hybrid position, therefore you must live in Cusco. Keep in mind, we'll only consider applications in English.
On daily basis, you will
- Create reservations and operations of trips.
- Checking invoices, prepayments and expenses.
- Be the main contact person for service providers and tour guides.
- Negotiate with service providers: ensuring the highest quality standards and competitive provider prices for our growing portfolio of trips in Peru and region.
- Make decisions in favor of cost-efficiency without compromising on quality.
- Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground.
The basics you bring along
- Proficiency in Spanish and English
- Prior operational experience in the tourism industry.
- You set high standards of quality and know how to follow through.
- You are a great problem solver with passion for accuracy.
- You have strong communication and interpersonal skills and are fun to be around: your future colleagues will enjoy working with you.
- You are tech-savvy, comfortable with and curious about new technologies.
- Openness for feedback, eagerness to learn, improve and grow.
- And last but not least: you bring a positive attitude, and you remain calm under stress.
You can impress us even more
- Proficiency in German or French.
- Prior operational experience in Peru or other Latin American countries
What we promise you
- Freedom to be creative in achieving results.
- International & friendly working environment.
- Quarterly Social Days and Team Events.
- Work out of other offices in the Ventura network around the world.
- Opportunity to constantly learn and grow.
- We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
- Yearly 2-week-offsite, if we achieve our goals.
- Participation in the overall company's profits.
- Visit our Career Page to get more insights into our office life.
Confidentiality & Diversity
Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.