Retail Operations Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

Reporting to the General Manager, this role will drive a step-change in our Retail Operations Manager strategy and execution, with a clear end-state of positioning our Beauty Advisors/Beauty Consultants (CEOs – Customer Engagement Officers) as best-in-class. This role leverages deep expertise in the retail operations landscape, people management, and cross-functional business areas, while building strong, dynamic partnerships with key stakeholders to deliver impactful results.

Key responsibilities:

• Report to the General Manager and your responsibilities will include but are not limited to:
• Understanding the regional market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary.
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location.
• Develop mid- and long-term strategies in order to achieve growth projections.
• Develop sales strategies for the region in both retail stores and digital channels.
• Manage all regional retail-related projects across the region to establish retail operations excellence.
• Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
• Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business.
• Working with stakeholders to establish excellent retail processes which are efficient and customer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld.
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with marketing and merchandising teams
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and CEOs.
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
• Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build CEO capabilities to achieve their goals.
• Develop strong partnerships with real partners management and negotiate best opportunities.

Requirements

• Bachelor’s Degree with at least 5 to 8 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
• Rich knowledge of sales & retail operations is a MUST
• Comes along with at least 3 years of experience in leading teams with strong people management skills.
• Knowledge & Experience in Beauty/Skincare/Prestige brands
• Very in-depth retail understanding and ability to influence with strong commercial awareness.
• Stock inventory management skills.
• Excellent communication skills and ability to engage various audiences across multi-cultures.
• Strong team player with strong commitment to continuous improvement.
• Innovative and strategic thinker.
• Strong business acumen and analytical skills.
• Results-oriented & digitally savvy.
• Project management experience, command of project scheduling, milestones, and deliverables.
• Ability to juggle multiple priorities and work in a fast-paced environment.
• Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.