Retail Sales Specialist

We’re rethinking homes for how people really live, and we’re looking for a Sales Specialist to join our Brisbane Showroom team to help shape the future of living—one thoughtful detail at a time.

What you’ll be doing:

• Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
• Listen actively to customers' preferences and requirements, providing recommendations and solutions.
• Responsible for the conversion of sales from walk-in customers
• Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).
• Build and nurture customer relationships to encourage repeat business and referrals.
• Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
• Work closely with cross-functional teams to ensure customer satisfaction are met.
• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
• Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you’ll need to succeed:

• Prior experience in retail sales, preferably in furniture, home décor, or related industries.
• Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
• Ability to work in a fast-paced and dynamic environment.
• Commitment in giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
• Commitment to quality with exceptional attention to detail.
• Excellent team player.
• Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.
• Flexibility to work weekends and holidays as required.

Built for Real Life, Designed for What’s Next