Retail Store Manager

Retail Multi-Unit Store Manager  

Job Type: Full Time, Exempt (Bonus Eligible)
Location: This position is based in Plattsburgh, NY traveling to the Rochester and Syracuse markets will be required on a weekly basis

The candidate must have open availability on weekdays, evenings, weekends, holidays, and overnights. 

Who You Are: 

As a Multi-Unit Store Manager at Curaleaf, you will lead the three stores’ financial success and operational excellence while aligning your team with Curaleaf’s mission, vision, and values. You will be responsible for managing all aspects of stores' performance, including profitability, adapting to business trends, and overseeing financial management. The Store Manager will also be responsible for attracting, onboarding, and developing top talent; creating a strong pipeline for succession planning, and fostering a culture of continuous growth and improvement. 

A Multi-Unit Store Manager at Curaleaf acts as a brand ambassador, educating customers about Curaleaf’s products while leading a collaborative team-selling environment. Your leadership will inspire your team to exceed sales goals, deliver exceptional customer service, and support the overall growth of the business. 

What You’ll Do: 

• Empower your teams to deliver exceptional customer experiences while driving sales and exceeding key performance indicators (KPIs) across three store locations.
• Attract, hire, and retain a diverse team of top talent by setting clear goals and expectations.
• Train, mentor, and develop your team, leveraging individual strengths and fostering growth opportunities. 
• Accurately forecast payroll to optimize productivity, ensuring the team achieves sales and payroll targets while managing operational workloads efficiently. 
• Oversee P&L, strategically driving revenue growth and improving store efficiency. Identify underperforming areas and implement solutions using company programs and tools. 
• Stay ahead of business trends and share insights with senior leadership to refine strategies and improve results. 
• Ensure operational excellence by delegating tasks effectively, maintaining clear brand messaging, and upholding company standards. 
• Create a sense of urgency and accountability within the team, adapting quickly to shifts in the retail landscape. 
• Protect company assets by ensuring compliance with safety protocols, inventory control, and loss prevention procedures, all while adhering to local, state, and federal regulations. 
• Analyze trends and manage stock levels to avoid shortages or overstock, ensuring that inventory is ordered and managed efficiently. 
• Travel Requirements: This position is based in Plattsburgh, with the expectation of weekly travel to Rochester and Syracuse, NY.
• Perform other duties as assigned.

What You’ll Bring: 

• 3+ years of retail leadership experience, preferably in a fast-pace, high-volume environment
• Reliable transportation and flexible availability to travel between Plattsburgh, Syracuse, and Rochester, NY on a weekly basis.
• Proven ability to drive sales and consistently exceed performance goals in a fast-paced environment. 
• Experience building and leading high-performing teams with a focus on talent development, mentorship, and succession planning. 
• Strong communication skills and the ability to collaborate effectively across all levels of the organization. 
• Exceptional customer service skills with a solutions-oriented mindset. 
• Open to giving and receiving feedback, and skilled at managing change and fostering adaptability. 
• Demonstrated success in overseeing store operations, including visual merchandising, financial management, and loss prevention. 
• Flexibility to work nights, weekends, and holidays as needed. 
• Commitment to maintaining compliance with state regulations. 
• Supervisory Responsibilities: Directly supervise team members, making critical decisions regarding hiring, termination, performance evaluations, and professional development. You’ll be responsible for building a high-performing team that consistently meets and exceeds business goals. 

Even Better If: 

• You have previous experience in the cannabis industry. 
• You have multi-unit retail management experience.

Physical Requirements: 

While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and finger to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).   

Work Environment: 

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, POS systems, phones, photocopiers, and filing cabinets. This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment.