Retention Marketing Manager
$130k - $160k USD
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
Retention Marketing Manager
We are seeking a Retention Marketing Manager to join our growing team. As Retention Marketing Manager you will play a critical role in helping Quince achieve its growth goals by growing revenue in our email, SMS, and push notification channels. You will combine creative ideation with testing methodologies to engage customers and create clear, compelling conversion paths for them to follow. You will work closely with merchandising and brand marketing to prioritize a communication calendar that highlights key product launches and brand moments. You will own and optimize all campaign messaging to inspire Quince customers to purchase across the entire catalog.
Responsibilities
- Drive the email/SMS/push flow testing calendar, ideating on ways to position Quince products and continuously testing messaging to improve performance
- Own lead generation using pop-up, offers, and messaging testing to drive sign-ups
- Design a best-in-class welcome series with consistent, rigorous testing to significantly increase our lead-to-purchase activation rate
- Design a best-in-class segmentation strategy using demographic data, purchase history, customer engagement and more
- Drive the campaign calendar, ideating on ways to position Quince products and continuously testing messaging to improve performance
- Own merchandising and product curation across our campaign messaging to balance catalog exposure and revenue performance
- Partner with the creative and brand teams to develop beautifully designed and compelling messaging that adds value for the customer
- Partner with the data science and engineering teams to create personalized messaging for each customer at scale using product recommendation algorithms
- Create a library of best-in-class messaging templates through consistent, rigorous testing to improve CTR, Rev/View, and Rev/Message
Qualifications
Required:
- 5+ years of experience in retention/lifecycle marketing, including triggered, promotional, and transactional campaigns.
- Experience running an email marketing program across triggers, blast campaigns, and transactional messaging required
- Experience with Google Analytics, Looker, or Tableau required
- Understanding of creative best practices for email design and copy
- Experience working with dynamic HTML email templates
- Understanding of how to architect statistically significant A/B tests
- Highly organized and able to drive cross-functional alignment through clear and consistent communication
- Detail-oriented and able to spot even the smallest anomalies or mistakes
- Analytical and data-driven with demonstrated ability to work with large data sets
- Ability to manage competing priorities and requests from across the organization while maintaining excellent relationships
Preferred:
- Experience running a sophisticated SMS/push notification programs across all messaging types
- Experience with Iterable or Attentive, and e-commerce experience
- Deep knowledge of trends in fashion or home goods
- Ability to code HTML and manipulate email templates
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$130,000—$160,000 USD
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.