RVP, Customer Success
About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!
We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $115M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
The Role
Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, and have a strong understanding of Procurement customers.
You will work closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.
You will be responsible for helping us develop this business; bring new infrastructure and ideas to develop our ways of working and improve our delivery. We are hiring for the future leaders of our organization as we scale.
Responsibilities
Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
Identify key client contacts to build a network, connect with SMEs, users and drive adoption
Oversee and address any client or supplier support or technical issues
Perform data analytics and watch KPIs to drive Candex usage and revenue growth
Conduct Business Reviews with Clients, including executive sponsors
Provide projections per client and measure progress against projections
Identify and execute on new business and client expansion opportunities
Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
Create policies and procedures to optimize customer experience
Develop infrastructure and ways of working to directly support scaling the business
Support sales as needed
Qualifications
Relevant experience in Procurement, Procurement Operations, or Procurement transformation
Experience working with large Fortune 500 companies
Fantastic interpersonal leadership and influencing skills
Highly organized and an excellent communicator, both oral and written
You are capable of influencing clients to do more, while building relationships and establishing trust
You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business
Fluency in Italian is an advantage
Core skills
Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint.
Knowledge of customer service practices.
Technical aptitude and ability to learn software programs.
Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
Knowledge and/or experience with Accounts Payable and Payment processes & software
Experience with Customer Relationship Management (CRM) software
Why Work With Us
We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
Parental Leave – Take meaningful time to bond with your growing family.
Flexible Work Environment – Balance life and work with adaptable schedules.
Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
Home Office Setup – Get the gear and support you need to work comfortably from anywhere.
Professional Development – Grow your skills with training and learning sessions.
Internal Mobility – Explore new global roles and career paths without leaving the company.
Team Outings – Connect and celebrate with colleagues through regular social events.
Our Values
Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything.
Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
Innovate to Simplify - we continuously look for simpler ways to do everything.
Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it.
Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.
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